Responsible Gaming

Gambling should always be a form of entertainment — never a way to earn money, pay off debts, or escape from life’s challenges. If you choose to play, please play responsibly, set limits, and know when to stop. Your well-being matters more than any game.

Age Verification

You must be at least 21 years of age (or the legal gambling age in your jurisdiction) to participate in any gambling activity. In the Philippines, the legal gambling age for PAGCOR-licensed casinos is 21. We strongly encourage you to verify your age and comply with all local laws. Underage gambling is illegal and harmful.

Warning Signs of Problem Gambling

Gambling may become a problem if you recognise any of the following signs in yourself or someone you care about:

• Chasing losses — trying to win back money you have lost by gambling more.
• Hiding your gambling activities from family or friends.
• Spending more money or time on gambling than you can afford or planned.
• Neglecting work, school, family, or personal responsibilities because of gambling.
• Borrowing money, selling possessions, or using funds meant for essentials to gamble.
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling.
• Lying about how much you gamble or the amount of money lost.
• Using gambling as a way to escape from stress, anxiety, depression, or other problems.
• Relapsing repeatedly despite attempts to stop.
• Jeopardising relationships, career, or education because of gambling.

Self-Help Tools

Most reputable online casinos, including those regulated by PAGCOR, offer practical tools to help you stay in control. We encourage you to use these features available directly on your gaming platform:

• Deposit Limits — Set a maximum amount you can deposit per day, week, or month.
• Loss Limits — Cap the amount of money you can lose within a specific period.
• Reality Checks — Receive periodic reminders of how long you have been playing.
• Self-Exclusion — Temporarily or permanently block yourself from accessing your account or the platform.
• Time-Out / Cooling-Off Periods — Take a short break from gambling for 24 hours, a week, or longer.

To activate these tools, visit the “Responsible Gaming” or “Account Limits” section of your casino account settings. If you need help, contact customer support.

Support Organizations

If you or someone you know is struggling with gambling, please reach out to a professional support service. Help is free, confidential, and available 24/7 in many regions.

Philippines (Primary)

• PAGCOR Responsible Gaming Program
  Hotline: 1-800-10-777-7777 (toll-free within the Philippines)
  Website: www.pagcor.ph/responsible-gaming
  Provides counselling, self-exclusion assistance, and educational resources.

International Resources

• United Kingdom — GamCare
  Website: www.gamcare.org.uk
  Helpline: 0808 8020 133 (free, 24/7)
• United Kingdom — GamStop
  Website: www.gamstop.co.uk
  Free self-exclusion scheme for UK-licensed online gambling.
• Australia — Gambling Help Online
  Website: www.gamblinghelponline.org.au
  Live chat and phone support: 1800 858 858 (free, 24/7)
• Canada — Responsible Gambling Council
  Website: www.responsiblegambling.org
  Information, self-assessment tools, and regional helplines.
• United States — National Council on Problem Gambling
  Website: www.ncpgambling.org
  Helpline: 1-800-GAMBLER (1-800-426-2537)
• Germany — Bundeszentrale für gesundheitliche Aufklärung (BZgA)
  Website: www.bzga.de
  Offers resources and a hotline for gambling addiction: 0800 1 37 27 00 (free, German)
• Other Countries — Please search for your national problem gambling helpline or visit Gamblers Anonymous International for local meetings and support.

Seek Help Today

Problem gambling is a serious but treatable condition. You are not alone. If you recognise any warning signs in yourself or a loved one, please take the first step and contact one of the organisations above. Most services are free, confidential, and available around the clock.

Remember: The casino should be a place of fun, not a source of stress or financial harm. Play safe, set limits, and reach out if you need support.